Yuting Yuan

I am an Assistant Professor of Supply Chain Management at the Smeal College of Business, Pennsylvania State University. My research is focused on service operations and interpretable decision-making. I am particularly interested in integrating mathematical modeling with data science to derive practical decision support tools with solid theoretical foundations.  

I received my Ph.D. in Operations Management at Simon Business School, University of Rochester, under the supervision of Professor Yaron Shaposhnik.  Before joining Smeal, I was a Visiting Assistant Professor of Mathematics and Data Science at the College of William & Mary.

Selected Research (Reverse chronological order)

Designing Chick-fil-A Drive-through: Managing Congestion with Discrete Event Simulation

Yuting Yuan; Major revision, INFORMS Transactions on Education; Case Article, Online notebook



Managing Flexible Capacity in Service Systems with Worker Shortages

(Previously, "Staff Sharing under Uncertainty")

Yuting Yuan; Major revision, M&SOM, Draft_08/24


Waiting-Time Prediction with Invisible Customers

Yoav Kerner, Ricky Roet-Green, Arik Senderovich, Yaron Shaposhnik, Yuting Yuan; Minor revision, M&SOM, Draft


Interpretable Prediction Rules for Congestion Risk in Intensive Care Units 

Fernanda Bravo, Cynthia Rudin, Yaron Shaposhnik, Yuting Yuan; Stochastic Systems, 14(2), 111-130   UCLA Anderson Review


Information Visibility in Omnichannel Queues

Ricky Roet-Green, Yuting Yuan; Draft available at SSRN

Conference Talks

Research Yuting Yuan.mp4

A 5-minute video tour of my research (produced in 2021).